Cancellation Policy
Please note that we cannot cancel your order if we have already shipped it.
Order Cancellation Timeframes
- Orders before 6pm: All orders placed before 6 pm are fulfilled during the same night, so we cannot cancel any order after 6 pm (support closes at 5 pm).
- Orders after 6pm: Any order placed after 6 pm can be canceled up to 6 pm the next day by emailing us.
Money Back Guarantee
We offer a 100% money-back guarantee on all products only if the product is defective or damaged during shipping. Contact us and we will provide return instructions for replacement or refund.
Note: We will cover return shipping fees only for defective or damaged items.
Size & Packaging Requirements
- Please double-check size charts before ordering - we cannot accept returns or exchanges for size issues.
- For size exchanges, customers must mail the product in original packaging at their own expense (discount may be offered for replacement).
- A 30% restocking fee applies for returns without original packaging.
Return Process
30-Day Return Policy
Returns are accepted within 30 days only for defective or damaged products. No returns after 30 days.
How to Return
- Provide photographic evidence of product condition and packaging
- We'll email you return labels and RMA number
- Full refund issued upon receipt of properly packaged item (2-3 business days)
Important Notes
- Products must be disassembled to fit original packaging
- Refunds appear in your account within 3-5 business days
- Restocking fees (up to 30%) apply for non-compliant returns
- If you're unsatisfied with your order, please contact our support team - we're here to help!